Safety Center
Totzykids International is built for families. Every transaction is protected — for buyers and sellers alike.
Buyer Protection
- Your payment is held in escrow — never paid directly to the seller
- Money is only released once you confirm you received the item
- If you don't receive your item within 21 days, you can open a dispute
- Full refund if item is significantly not as described
- Our team reviews all disputes within 48 hours
Seller Security
- Payment is secured before you ship — you will always get paid
- Escrow protects against chargebacks and fraud
- Enter your tracking number in-platform for full dispute protection
- Funds released within 14 days of shipping if buyer does not respond
- Verified seller badge increases buyer confidence
Secure Payments
- Powered by Stripe — PCI-DSS Level 1 compliant
- We never store your card details
- All transactions encrypted with TLS 1.3
- Supports cards, Apple Pay, Google Pay
- 4% platform commission only on completed sales
Shipping & Delivery
- Seller is responsible for packing and shipping the item
- Always use a tracked shipping service for buyer protection
- Enter tracking number in your order page immediately after shipping
- Shipping zones: Netherlands, Europe, Worldwide
- Keep proof of postage for dispute resolution
Safety Tips
Always communicate through Totzykids platform messages
Never pay outside the platform — escrow protects you
Use clear photos showing actual condition of the item
Check seller ratings and reviews before buying
Report suspicious listings or messages immediately
Never share personal financial details in messages